COVID-19 Policy

COVID-19 Safe Protocols

Riverlation Wine & Food will be full of fun and entertainment with COVID safe protocols! We acknowledge the uncertainty and we are working hard to ensure we follow SA Health requirements and government guidelines to deliver a COVID safe festival. We ask that those attending the Festival to please follow COVID safe practices when visiting different event holders and help stop the spread. Remember, safety comes first and we all have a part to play so we enjoy Riverlation Wine & Food.

Our much-loved event holders are selling tickets based on capacity restrictions so please support and respect their guidelines.

 

Festival-goer guidelines:

  • Stay home if you are unwell or showing COVID symptoms
  • Keep 1.5m from nearest Festival-goer
  • Wash your hands regularly. Wash for at least 20 seconds with soap and running water. Alternatively use alcohol-based hand sanitisers.
  • Check-in using mySA Gov app
  • Avoid crowded places, if an area seems congested stay away from that area.
  • Follow the instructions of COVID Marshals and signage at different events
  • COVID Safe messages may be delivered before, during and after events. Listen and watch out for information and follow the directions.

All messaging will be communicated by our website, social media, through commentary and signage on site at locations.

If you have any questions, look out for our COVID Safe Marshals at the events you attend. All attendees will be required to follow instructions of COVID Marshals. If a COVID Marshal requires assistance to manage an issue they will be assisted by the management team for the site where practicable. A significant issue may require SA Police to be called.

 

COVID-19 Terms and Conditions

In the case of any Government enforced restrictions, Riverland Wine and event organisers will be guided by the State Government of South Australia, SA Health, SA Police and LPA.

 

Changes to Events

Riverland Wine the Event organisers reserve the right to alter prices, audience capacity or seating arrangements on the advice of Government and State organisations in response to Coronavirus (COVID-19).

In the event of a Coronavirus (COVID-19) related government closure resulting in the cancellation of Riverlation Wine & Food Festival events, ticket holders will be contacted via email and presented with options to remedy the cancellation. Ticket holders will have two weeks (14 days) to respond to us, indicating which option they select. Failure to notify us of your selection within 14 days of the email being sent will infer that you select to donate the full ticket amount to the artist and/or venue at our election.

  • Donate 50% of Your Ticket/s: Ticket holders can choose to donate 50% of their ticket/s to the artists and venues of the Event (less any Booking and Transaction Fees which will be retained by Riverland Wine).
  • Refund: Ticket holders may request a full refund (less any Booking and Transaction Fees which will be retained by Riverland Wine). Event managers and venues will not receive any payment in this instance.

 

Under the LPA, Riverland Wine is not required to provide a remedy if:

  • A ticket holder is well and does not wish to attend an Event due to fears of exposure to Coronavirus (COVID-19); or
  • A ticket holder is unwell and does not attend an Event (other than due to Coronavirus (COVID- 19) illness or symptoms); or
  • A ticket holder is from a group at a higher risk of Coronavirus (COVID-19); or
  • A ticket holder is denied entry into the Event for reasons which were disclosed to the ticket holder in the ticket terms and conditions at the time of sale. For example, these reasons may include (but not be limited to) non-compliance with mandatory mask wearing or unwillingness to provide personal contact information when requested; or
  • The ticket holder attends a performance or venue and subsequently leaves part way through due to feeling unwell. In the event of a mandated requirement to self-isolate, ticket holders may be entitled to a remedy if:
  • Ticket holders have contacted Event Organisers no later than 6 hours prior to their event start time and a discussion has occurred in regards to their ticketing options, ticketing options are outlined above.
  • Proof of mandatory isolation is provided if requested by Riverland Wine no later than 6 hours prior the event start time. In the event of Government mandated border closures, the ticket buyer will be entitled to a ticket remedy if;
  • The ticket buyer has contacted Event Organisers no later than 6 hours prior to the Event start time and a discussion has occurred in regards to ticketing options.
  • Proof of border closure occurring after the date of ticket purchase is provided upon request to Event Organisers no later than 6 hours prior the performance start time.

 

If you are feeling unwell with Coronavirus (COVID-19) symptoms and hold tickets to an upcoming performance contact Riverlation Wine & Food Festival Event Organisers immediately to discuss your options. Riverland Wine strongly discourages patrons to attend Events when they are exhibiting COVID- 19 symptoms. We will work with the ticket holder to find a remedy in the best interests of both the ticket holder and the event manager.

 

Coronavirus (COVID-19) Conditions of Entry:

If you and/or the members of your group are unwell, or have experienced cold or flu like symptoms within the last 14 days, and/or you or any members of your group have been in contact with someone with Coronavirus (COVID-19) and/or have returned from interstate or overseas and have been advised to isolate, we ask that you do not attend any Riverlation Wine & Food Festival events or venues until you are well again and/or have been released from isolation and cleared by Coronavirus (COVID-19) testing.

 

If you are attending an Event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purpose of contact tracing, you must:

  1. make the contact details of you and your group available and
  2. contact each member of your group, and request that they provide their contact details directly to the relevant health authorities.

Venue management have a right to evict patrons who are displaying Coronavirus (COVID-19) symptoms. If an eviction from an Event occurs, the ticket holder and/or accompanying group will not be entitled to a refund or exchange.

Refunds – Events

Refunds or exchanges may be considered in compliance with the terms and conditions as outlined under the LPA Ticketing Code of Practice and under Australian Law. If Riverland Wine permits an exchange, an exchange service fee of $8.50 will apply. Please see the exchange conditions as outlined below.

 

If an Event is cancelled, your tickets will be exchanged or refunded in line with the LPA Ticketing Code of Practice. Refunds for tickets purchased by credit card via the Website will be refunded automatically to that credit card.

 

In the event that you are entitled to a refund due to a major change (in accordance with LPA guidelines), the refund must be actioned prior to the time of the Event. If you attend the Event, or do not contact the Event Organisers prior to the Event, you are not entitled to a refund.

 

No refunds will be issued at the time of, or after the Event takes place.

 

Dissatisfaction of an Event does not entitle you to an exchange or refund, as per the LPA Ticketing Code of Practice.