FAQ

Where can I purchase tickets?

You can purchase tickets online when ticket sales open.

Do I have to bring my printed ticket to the event?

You can print out your tickets at home or we can scan them from your mobile phone. Once you have purchased your tickets you can store them on your mobile in the Eventbrite app which is free to download. If you have a group booking, please ensure you print an individual ticket for each person in your group. This will alleviate any issues with entry on the day.

ALL TICKETS MUST MATCH PHOTO ID.

Will tickets be available at the gate?

Tickets can be purchased at the gate on event subject to availability. If tickets are sold out online prior to 12 noon on the event there will be no additional tickets available at the gate. Last year tickets were available for sale at the gate however, these sold out and people who arrived were unable to enter the event. To avoid disappointment, we strongly recommend pre-purchasing tickets online. YOU WILL ALSO SAVE BY PRE-PURCHASING ONLINE.

Are there minimum age requirements to enter the event?

Every person attending the Riverland Wine & Food Festival requires a valid ticket, regardless of age. Whilst children are permitted at the event, there are no child-specific activities and we do recommend you consider whether this event is appropriate for your children to attend. Persons under 18 must be accompanied by a ticket-holding parent or legal guardian at all times. As a licensed event, valid photo ID must be shown for all alcohol purchases.

What can’t I bring into the event?

  • No BYO food
  • No BYO alcohol
  • No water bottles, soft drinks or non-alcoholic beverages
  • No metal cutlery, including cheese knives
  • No sunshades, tents or tables
  • No glass, including wine glasses, jars, or any other containers or items made of glass
  • No pets and animals (assistance animals allowed)
  • No beanbags, blow-up air chairs or lounges
  • No hard coolers, eskis, or cooler bags
  • No items that could be used as a weapon

There will be a security check of all bags at the entrance and prohibited items will be confiscated. The Riverland Wine & Food Festival does not take any responsibility for confiscated items.

Can I bring my own alcohol?

No. The Riverland Wine & Food Festival is a licensed event. Alcohol is available for purchase at the venue. No BYO permitted.

What are my transport options for getting to and from the event?

Bus services – Riverland Councils proudly support the Riverland Wine & Food Festival by providing a free courtesy bus service to and from the event from all major Riverland towns. The complimentary bus service has strict ‘first in first served’ policy. No bookings will be taken and your seat is not guaranteed. The bus timetable will be available on our website once confirmed.

Pick up & drop off – You can be dropped off and picked up from the event.

Taxis – Please note taxis can be in short supply before and after the event and we highly recommend that you make alternative arrangements.

The Riverland Wine & Food Festival has a zero tolerance for drink driving.

How can I contact the organiser with any questions?

For all enquiries regarding the Riverland Wine & Food Festival 2019, please email rwff@jenniebellink.com.au.

What’s the refund policy?

All tickets to this event are non-refundable, non-exchangeable and cannot be re-sold.

What do I do if I haven’t received my tickets?

Eventbrite sends an automated email with your tickets within a few minutes of purchase. If you don’t receive this email, check your spam folder as sometimes they end up there. If you still can’t find them, it is likely you entered the wrong email address. Drop us an email and we’ll resend them to you.